Refunds

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Digital Products & Immersive Collections

Due to the nature of digital products and immediate access to digital content, purchases of downloadable or streaming digital products and Immersive Collections are non-refundable unless otherwise required by applicable law. If you experience a technical issue accessing a purchase, please contact us so we can help resolve the problem.

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Ticketed Livestream Events

If you are unable to attend a ticketed livestream event, you may request a refund prior to the scheduled start time of the event. Please contact us through the Contact page before the event begins. Refund requests received after the event has started cannot be accommodated.

 

Physical Merchandise

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Returns & Exchanges

Defective merchandise or apparel purchased from the Tabytha Polaris Shop may be exchanged within 30 days of purchase.

If you receive a damaged or defective item, please contact us with your order information so we can assist you.

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Digital Delivery & Access

Digital products are made available electronically after purchase. Depending on the product, content may be available to stream, download or access through your account on the Tabytha Polaris website.

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Immersive Collections

After purchasing an Immersive Collection, log in to your account on the website to access all of your purchased projects anytime.

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Downloadable Products

Downloadable audio, ebooks and other digital files may be accessed according to the instructions provided with your purchase.

If you have difficulty accessing or downloading a purchased product, please contact us for assistance.

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Privacy

Please see our Privacy Policy for information about how personal information is collected, used and handled through the Tabytha Polaris website.

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Questions or Support

If you have questions regarding an order, digital purchase, Immersive Collection, livestream event or store policy, please visit the Contact page and send a message.