Need help accessing a purchase or navigating the Tabytha Polaris website? Find answers to common questions below. If you still need assistance, please contact us.

How do I access the digital products I purchased?
Log into your account using the Log In link on the website. From your account, you can access your purchased products and available downloads.

How do I download an MP3 or other digital file to my computer?
Log into your account and open My Products. Select the product you purchased and choose the download option when available. The file will be saved to your computer’s Downloads folder or the location you have selected for downloaded files.

What are Immersive Collections?
Immersive Collections are complete multimedia experiences built around selected Tabytha Polaris creative projects. While individual music, meditations, ebooks and other digital creations may be purchased separately in the Shop, an Immersive Collection brings multiple elements of a project together in one place and may include audio, video, written content, ebooks, exclusive material and behind-the-scenes creative experiences. After purchasing an Immersive Collection, log in to your account on the website to access all of your purchased projects anytime.

Where can I purchase individual music, meditations or other digital products?
Individual digital products are available in the Shop. Music and Meditations are available in MP3 format. For complete multimedia experiences featuring multiple elements of a creative project, visit Immersive Collections.

How do eGift Cards work?
eGift Cards are delivered to the recipient by email along with your personal message. The recipient can select eligible items on the Tabytha Polaris website and enter the unique gift card code during checkout. Any remaining balance can be used toward a future purchase.
Please purchase an eGift Card as a separate transaction rather than combining it with other products in the same cart.

How do I open a ZIP file on my computer?
After downloading the ZIP file:
Mac: Double-click the ZIP file to open it.
PC: Right-click the ZIP file and select Extract All.

I still need help. How can I contact you?
If you have a question about an order, digital purchase, account access or another website issue, please send us a message below.